30-Day Money Back Guarantee
At O2 Worldwide we want you to be completely satisfied with your decision to try our products. For that reason, we offer a 30-Day, No Questions Asked, 100% Money Back Guarantee* on regular size, single unit purchases. That's how confident we are that you will be pleased with your results. But if you are unhappy with a product for any reason, you can return it within 30 days of purchase for a full refund of the purchase price excluding shipping and handling. No questions asked. Simply follow the instructions below. Please be advised that no returns are accepted for a refund or an exchange after the 30-day window for any reason.
* Sample size, product packs, or multiple unit purchases (e.g., Buy 2 Get 1 Free) do not qualify for the Money Back Guarantee.
Instructions for Returns and Refunds
To obtain your refund, you must first contact Member Support in order to obtain an authorized Return Merchandise Authorization (RMA) number. We cannot accept any returns without an RMA number. (To expedite the process, please be ready with the order number from your packing slip.)
To receive a refund, you must postmark your return within 30 days of purchase. Be sure to clearly print the Return Merchandise Authorization (RMA) number on the outside of return package. Our shipping department is NOT allowed to accept packages without an approved RMA on the outside of the package.
Address return packages to: O2 Worldwide, Attn: RMA# ______, 1485 West Hill Field Road #202, Layton, Utah 84041, USA. We will not accept or issue a refund for any packages marked “return to sender” or “refused”. We will not accept C.O.D. returns. You, as the buyer, are responsible for all costs related to shipping back your item and that the item arrives to us without damage. Return shipping charges will not be compensated for unless the return is a result of our error (i.e., you received an incorrect or defective item). Packages being returned should be insured by you for your protection. If you return a package, we recommend that you obtain proof of shipment. In order to qualify for a refund, you must return all full or empty containers of the product.After we receive your return, and it is processed, we will issue the refund to the credit card used or –for USA orders– send a check for your refund. If the latter, it is your responsibility to provide a correct mailing address to which the check can be sent. It can take 3-5 business days for the refund to show in your credit card account, depending on your financial institution.